Things You Need to Know

Terms & Conditions

At Pre-Tec our aim is to keep things simple. Having traded for more than a decade online we believe in honest customer service and efficient purchase and delivery processes

Our Details

www.Pre-Tec.co.uk is owned and operated by Pre-Tec Ltd VAT Registration :GB239580774

Pre-Tec Ltd is a registered company in England & Wales - Company :10116064

Postal Address

Pre-Tec Ltd
Keystone Enterprise Factory

39 Brunel Way



IP24 1HP

Email us via our contact us form 

Pre-Tec will deal with your inquiries most effectively by email. This allows Pre-Tec to document all correspondence and should be your first point of contact.

The Pre-Tec sales office is open 9-5 Mon to Fri to answer emails

 Your information will be stored and used in an appropriate manner in accordance with the Data Protection Act 1998.

1. Contract Of Sale

The Contract of Sale is formed between Pre-Tec and  You (The Customer) upon completing and submitting the electronic order form through our website or any orders placed on the phone, you will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from Pre-Tec Ltd. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail

If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately.

1.1 Age Related Sales

All orders placed by those under 18 years of age must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. We also require the card holder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the aforementioned terms are upheld.

1.2 Unauthorized Sales

Pre-Tec will endeavour to process all orders efficiently and effectively, should we believe an order has been placed without the cardholder/account holders permission then the order will be temporarily held pending clarification of this information – see point 2.1 for further information. In the event an order is confirmed fraudulent the payment provider will be contacted and the contract of sale voided.

2. Placing An Order With Pre-Tec

All sales will be commenced directly through the website, this site is the only valid location where authorised sales by Pretec will be commenced and the goods and services provided by us will be shown only upon this website.

2.1 Pre-Tec will advertise products on the aforementioned web page; products will contain an accurate description of the goods being sold as per the manufacturers standard specifications; We will not be accountable for human error in relation to product information but will ensure that any problems caused as a result of this will be corrected and that the customer is duly refunded if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.
2.2 All products will have a clear and concise indication of stock, we reserve the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.
2.3 By placing an order with you are indicating that you have read and agreed to the websites terms and conditions and have the capacity and authorization to make said order.
2.4 All orders placed will be subject to the current rate of UK VAT unless the following is applicable –

Your order is being delivered outside of the EU Zone or where UK VAT is not applicable by law.

You have supplied us with a valid and verified VAT number during the order process and are having the item delivered within the EU Zone but outside of the UK.

You have a valid reason to be exempt from VAT and in this situation relevant documentation will be required and the purchase will have to adhere to Government legislation i.e. VAT Relief for Disabled people, Overseas British forces (BFPO Addresses)

All our refurbished mobile phones are sold in subject to section 50A of the VAT Act 1994 and the VAT (Special Provisions) order 1995. A VAT Margin scheme applies.

Payment Methods

Pre-Tec currently accepts a wide range of payment methods, each payment method will be subject to the same order security checks and Pre-Tec will withhold the right to take full payment for the goods ordered at any point during the order process.

The available payment methods are as follows:

Debit Card/ Credit Card (Visa, Visa Debit, Visa Electron, Maestro, MasterCard)

PayPal payments will be processed in Sterling GBP (£) and the applicable conversation rate is required to be paid by the customer.

3. Delivery

The Shipping services we use are as follows –

Royal Mail – We use Royal Mail services for both UK shipments and International Packages. This service can be selected by international customers whilst it is also our preferred service for deliveries to Northern Ireland, the Channel Islands and low value UK packages.

Parcelforce –We use this service for international shipments to a number of countries.

All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

Any purchase made upon a non-working will only be processed on the next available working day.

3.1 Delivery address

Items are sent to the stated delivery address provided by the customer on the online order form or over the phone by the customer.

3.2 Failed Delivery Attempts

In the event of a failed delivery, depending on the circumstances and the carrier's policy, the Customer may receive a attempted delivery in his/her mailbox. Where Royal  Mail has tried to deliver packages, these items will require collection after the initial delivery attempt following instructions on the card. It also might occur that the Customer does not find a calling card in this case it is the Customer's responsibility to track his/her orders online with the provided tracking information upon the carrier's website, in order to view package status information and inform either the carrier or our customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to us where a redelivery fee will be applicable.

3.3 Late Delivery

At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or Pre-Tec and the delay extends too long we would expect the Customer to contact Pre-Tec in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing.

Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.

3.4 Non Delivery Of  Parcels

Should such a situation arise, Pre-Tec is compelled to respect the time-frames set by the carriers in regard to declaring the loss of the package and processing a claim with the carrier. Hence, the Customer is also bound to the same time-frames:
In order for Pre-Tec to officially declare a parcel lost, the Customer has 3 days to declare the loss of a parcel in the UK or starting from the date he or she received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. *Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date.

Should the parcel be declared as lost within the above mentioned time, Pre-Tec will attend to filing a claim with the carrier and may eventually ask the Customer for additional documents to complete the composition of the file's content. The Customer will then need to send the information as soon as possible.

3.5 Receipt of parcel

If you receive your goods and notice that there is damage outside of the description Pre-Tec should be notified within 24hrs

When the items are delivered to the Customer, you will be asked to sign for the goods as an acknowledgment of receipt. If a parcel comes partly or totally damaged, the Customer's observations must be written on the delivery note in the presence of the carrier.
Should no comments be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted.

4 Refund & Exchange Policy

We hope that you will be happy with any purchase you make from Pre-Tec. However we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.

4.1 Distance Selling Regulations (Excluding B2B Sales)

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 Calendar days of receipt. To enable this we require the item to be returned with a proof of purchase, in an resalable 'as new' condition and in accordance with the our returns policy.

If you are returning a product, you must confirm your order number or supply proof of purchase.

If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. Your statutory rights are unaffected.

If you choose to return an item, please do take care of it whilst it is in your possession. Please return your unused product; with the original packaging, accessories and manuals. Promotional bundles must be returned in their entirety in order for this to be refunded. See below for exclusions:

Distance Selling Regulations specifically excludes the following:

- Opened entertainment products (computer software, movies, music, video games, memory cards and USBs) as these will be deemed used;
- Products purchased with a subscription contract (unless purchased at distance, where you must inform us of your intent to return within 14 Calendar days)
- Mobile top-up cards;
- Items ordered especially for you (i.e. from the manufacturer) 
- Any items that we have had to modify to fit in with your installation requirements (e.g. items that have had holes drilled through them).

In the event that the services are provided with your agreement prior to the end of this 14 Calendar day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.

If you return a used item, we reserve the right to refuse a refund or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected

For all goods purchased online and returned within 14 days we would expect all goods to be returned in a resaleable  'as new' condition and the goods must not have been used. This would require product seals, packaging and contents to be in-tact. We do understand that box seals would need to be broken to assess the item however we would request that due care and attention is taken not to damage the package when the seals are removed. The extent to which a

A refund of all monies received, including the outbound delivery cost, within 14 days of cancellation of the services contract or within 14 days of receiving goods back will be processed as standard. If you are able to provide proof of return before you receive the goods back, you should receive a refund within 14 days of sending that proof.

In the case of unwanted goods, Pre-Tec will not cover the cost of the postage fee incurred to return the goods to us.

Pre-Tec offers a Free delivery service and this would be classed as our Standard rate.

In the case of faulty goods or incorrect goods returned within 14 days, If you choose to have the goods delivered by more expensive means than the cheapest standard delivery option offered/available, you will not receive a refund of the full outbound delivery cost, but only the cost of the standard delivery option which could have been chosen.

RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the our  Customer Service Team, in writing, prior to return.

Where goods received are faulty or not fit for purpose or as described, customers will have different rights which are covered by the Return under warranty policies.

It is our responsibility to supply you with the goods that meet your consumer rights.

This Policy does not affect your legal rights.

4.3 Returning Or Exchanging Items

Should you wish to return an item, please follow one of the methods below:

4.3.1 Contact Our Customer Service Team

The simplest way to arrange a return is to email our sales office

4.3.2 Warranty Repair/Replace

Warranty Information.

Pre-Tec will provide a 30 day Warranty on this product. If the product is found to be faulty or defective within 30 days of purchase we will offer a replacement or a full refund of the purchase price less any postage costs. The Warranty will only cover manufacturer faults and does NOT cover the following: Damage caused by liquid, Intentional damage, damage caused by dropping the product or intentional mistreatment. Damage caused by attempting to repair or adapt the device by yourself or a third party including jail-breaking and unlocking. Improper use of accessories, Faults or damage that may arise due to normal wear and tear – e.g scratches to touch screen, battery life. To make a claim under the warranty please contact us in the first instance for assistance.

The warranty is only effective from the date of the initial purchase. If an item is exchanged the warranty will not restart from the date of the return/exchange. The Warranty is valid for a maximum of 30 days from date of purchase and does not roll over.

Devices that are returned under the 30 day warranty will be subject to the following procedure:

The device will be subject to a full test so that we may diagnose the fault. We will either repair the item or replace like for like subject to availability. Where the item is un-repairable or no alternatives available a full refund will be processed. This process will be completed within 5 working days.

Accidental Damage and Water Damage are not covered under the warranty and if either is found the customer will be responsible for the cost of repairs or replacement unit if deemed un-repairable. No works will be undertaken without prior permission of the customer.

The customer will be liable for postal costs to and from the repair workshop in this instance.

5 Discounts and Promtions

Promotional/Rebate codes are only valid online and need to be entered in the checkout process to obtain discount.

Promotional Codes cannot be used in conjunction with any other promotional offers

6 Jurisdiction And Liability

While we will use reasonable processes to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.

Images: Any stock Product images are for illustrative purposes only and may differ from the actual product.

We reserve the right to repossess any goods that have not been paid for in full and invoice you for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. Pre-Tec has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases a full refund will be issued. 

This agreement is governed by English Law and You and we submit to the non-exclusive jurisdiction of the English courts.

Matters beyond our reasonable control

If we are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld. 

9. Alterations To Website WWW.Pre-Tec.co.uk

Pre-Tec reserve the right to make any amendment’s or changes to the terms & conditions of sale, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. Content shown on the Pre-Tec website is done so with the permission of the creator and may not be copied or mirrored without the consent of the company

Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us.

10. Complaints

The company operates a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavour to resolve all complaints in a fair and prompt manner.

Please contact us to raise your complaint via Email: Sales@pre-Tec.co.uk